This article answers the most common questions we receive about using the Small Parcel Suite in place of 3PL Warehouse Manager's classic SmartParcel and SmartPack features.
What is the Small Parcel Suite?
The Small Parcel Suite is a product used to process small parcel shipments. It combines the classic SmartParcel and SmartPack features into one streamlined experience within 3PL Warehouse Manager’s new Small Parcel space.
Why are you discontinuing classic SmartParcel and SmartPack?
Discontinuing the classic SmartParcel and SmartPack features is part of a larger effort our development team is undertaking to upgrade our software. By transitioning all users to one experience, it will allow us to better provide all 3PL Central customers with a best-in-class small parcel product.
One of the key goals of this upgraded solution is enabling our teams to release more requested enhancements more quickly. We understand that change can be painful, but we also want you to understand the intentions behind this transition and know there are exciting features planned for the new suite.
Will Small Parcel Suite cost more if I'm already paying for SmartParcel or SmartPack?
No, your 3PL Central subscription will not be impacted by pricing unless you purchase additional features or upgrade tiers.
How does the Small Parcel Suite improve my small parcel processing experience?
The Small Parcel Suite includes the following upgrades at no cost to you:
- Fully integrated pack and ship functionality
- More efficient pack operation
- Much better handling of large/complex orders
- More granular mark-up of shipping rates (both carrier and service level)
- Much more intuitive and modern user interface
How long can I use the classic SmartParcel and SmartPack features?
The classic SmartParcel and SmartPack features will be available to use until July 30, 2021. After this date, you will only be able to access SmartParcel and SmartPack within the Small Parcel space.
What if I can't replicate my workflow in the Small Parcel space?
If you're unable to complete your current workflow within the new Small Parcel space, please complete this brief survey at your earliest convenience.
While we've attempted to fill all feature "gaps" between the new and classic experiences, it is possible we could have overlooked your warehouse's use case. If this is the case, we'd appreciate your feedback in how we can improve the new experience so that you can transition in confidence.
How can I learn more about using the Small Parcel space?
We have several webinars planned throughout the transition period, and we’ll send out invitations via email. These webinars are aimed to help you learn about replicating your workflows in the Small Parcel space and include the following:
- 4/7 – Quarterly Product News Webinar
- 4/21 – Small Parcel Training Webinar (Access recording here)
- 5/12 – Small Parcel Office Hours (Access recording here)
- 6/30 – Small Parcel Office Hours (Access recording here)
We've also created the following learning resources to help train you and your team:
- Help articles
- Tutorial videos
How can I leave feedback on my experience in the Small Parcel space?
If you have a specific product enhancement request, please submit your idea through the Product Ideas tool. This allows our product team to review your proposed enhancement and other warehouse users to express interest in your idea, comment with their own use cases, and prioritize it against other ideas.
If you'd like to leave general feedback on your small parcel shipping experience, please let us know using the in-app feedback surveys located in the Small Parcel space. You can access these by selecting the smiley icon at the top of the Small Parcel homepage, the Small Parcel Settings page, and within the Pack and Ship dialog.
How can I access the Small Parcel space if I don't have SmartParcel or SmartPack?
If you're interested in adding SmartParcel or SmartPack to your 3PL Central subscription, please contact your Customer Success Manager (CSM) directly or let us know at email@example.com.