Once you've packed your small parcel orders, it's time to enter the relevant shipping information and print shipping labels for each order. This article reviews how to ship small parcel orders in the Small Parcel space.
Before you can begin generating shipping labels with SmartParcel, there are a few configurations that must be completed:
- SmartParcel is turned on and enabled for your account under Admin > Settings in the WMS
- SmartParcel settings are configured via the Small Parcel Settings page
- All orders include a valid ship-to address, line items, and accurate carrier information
- If using a Zebra label printer, Zebra Browser Print is fully configured (see Configuring Zebra Browser Print for instructions)
- Have the following permission assigned to your user role: Orders Module > Manage Orders > SmartParcel
Skip Ahead: Use the following links to skip to the relevant guidelines below.
Step 1: Enter shipping information (optional)
Before you can generate your shipping labels, it's important to configure the shipping information for your order(s) from the Small Parcel homepage.
You can also access the below shipment options in the WMS within the Carrier and Routing section of an order, as well as on the Find Orders page under Manage > Edit Carrier and Routing.
- If you're in the WMS, navigate to the Small Parcel space via the Spaces menu.
- If needed, use the search filters in the left pane to refine the grid results.
- Select one or more orders from the grid, then click Manage > Edit Shipping Info to open the Edit Shipping Information dialog.
If you are editing shipping information for multiple orders, varying field values display as 'Various'. If you modify a value with multiple orders selected, please note that any saved changes apply to all selected orders.
- The top Carrier Information container populates the shipment details on the order(s). Review and update this information as needed.
- The bottom Shipment Options container allows you to specify delivery and insurance options. Complete each field as needed.
Each field is detailed below—please note that those which contain asterisks (*) indicate that not all carriers and service levels support the delivery option. If one of these options are selected with an unsupported carrier/service, you will receive an error message when you print your shipping labels.
- Require return receipt: Not currently supported
- Saturday delivery*: When checked, indicates that you require Saturday delivery for this shipment
- Residential delivery*: When checked, indicates that the delivery address is residential
- Insurance: When checked and completed, includes insurance amount in the final shipping charge
- Dry Ice Weight*: Indicates the amount of dry ice contained in the shipment
- Int'l Contents Type: Identifies the contents of the order (if no selection is made, the system defaults to Merchandise)
- Int'l Non-Delivery: Specifies the action a shipping carrier should take if they are unable to deliver an order to the specified recipient—choose from the following options:
- Treat as Abandoned: Leave the package in the most secure location at the specified address (defaults to this option if no selection is made)
- Return to Sender: Return the package to the shipping facility or the defined return address (see Configuring Return Labels for more information)
- Delivery Confirmation: Indicates what type of confirmation an order requires—choose from the following options:
- None: No confirmation required
- Delivery: Recipient receives a text or email notification upon delivery
- Signature: Recipient must sign for the delivery
- Adult Signature: Recipient must sign for the delivery and be at least 21 years old
- Direct Signature: Someone at the delivery address must sign for the delivery (specific to FedEx)
- Once you've entered the necessary shipping information, click Save to apply these changes to all selected orders.
Step 2: Print shipping labels
After all the relevant shipping information is specified on your orders, you're ready to generate and print your shipping labels.
- Select the relevant order(s) from the Small Parcel grid, then click Pack and Ship to open the Pack and Ship Orders dialog.
You can also identify a single order by using the search field above the data grid to scan or enter the order's transaction ID, reference number, tracking number, or bin ID.
- Select your label preferences in the SmartParcel container. (If you do not have SmartPack enabled for your account, this section is disabled.) Each field is defined as follows:
- Process As: Specify whether you're processing a standard or high-volume (HVP) shipment
- Label Format: Select the format you'd like to use to print and reprint your shipping labels*
- Return Label: Indicate whether you want to print a return label with each package (not supported with HVP)
- Label Template: Select which report template to use for your shipping labels*
- Batch Name: If processing HVP, enter a name to easily identify the batch of labels
- *If printing combo labels for HVP shipments, you must select PNG (Combo Label) as the label format and then select your label template via Manage > Reprint Labels after you've processed your labels via HVP. Please note that this is not supported with multi-package orders.
- After you make your selections, you can generate your shipping labels or queue your batch of HVP labels using one of the following options.
- If you are working with a single order and packed the order using SmartPack, click Pack and Ship.
- If you are not using SmartPack, click Ship.
Once you print your shipping labels, the following grid values update accordingly: Parcel Label Type, Small Parcel Ship Date, and Tracking Number.
After your orders are packed and shipped, head over to the WMS to close them on the Find Orders page.
If you're using Google Chrome as your browser and find that your labels are printing blank, you must configure Windows to auto-open PDF files using the Firefox browser or Adobe Acrobat Reader. To do this, make sure you have Firefox or Adobe Acrobat Reader installed on your machine, then follow the steps below.
- Open Settings from the Chrome browser menu, select Site Settings > Additional content settings > PDF documents, then enable the setting to 'Download PDF files instead of automatically opening them in Chrome'.
- Right-click on a PDF file downloaded to your device, then select Open with > Choose another app.
- Select Firefox or Acrobat Reader from the list of options, click the selection box to 'Always use this app to open .pdf files', then click OK.
- Download a PDF file in Chrome, select the up-facing arrow next to the file name, then click Always open with system viewer. PDF files now downloaded with Chrome will automatically open in the application selected in Step 3.