Welcome to Support
As the leading warehouse management solution, Extensiv understands the necessity of providing you and your business with exceptional support to assist in day-to-day operations. Our Support team is focused on assisting your operations by providing industry-leading, personalized support services, as well as an unmatched WMS support experience. We are here for you. We are here to accelerate our value to you through command of our products and to help you provide amazing service to your customers. Support strives to provide experiences that exceed expectations to help your company be successful because your success defines our success.
We encourage you to take a few moments to review this guide to better understand our teams, our processes, and your role within these.
Please be advised, our Support services are available to direct customers of Extensiv only. If we receive a call or case from one of your customers, we will request that they contact you and are happy to assist them in reaching you. This is for your benefit to ensure workflows and rules you've set for your customers are followed.
As a heads up, we may periodically make changes to this content as needed to ensure your support experiences exceed expectations.