If you use multiple carrier accounts for your warehouse or for a customer, you will need to connect each of these accounts to SmartParcel.
For example, you may utilize separate warehouse accounts when shipping domestic versus international orders or a customer may have a specific UPS or FedEx carrier account to use when shipping to different big-box retailers, such as Target or Walmart.
When connecting multiple accounts for the same carrier, it is important to note that the following rules go into effect immediately after you set up a second warehouse or customer carrier account.
- No matter the billing type, you must always enter a valid account number for each order—and to designate the billing type as 'Sender' or 'Prepaid', that carrier account must be set up on the Manage Carrier Accounts page.
- It is best practice to designate the account number at the time of order creation. However, if you need to update the account number for one or more orders, you can easily do so with our Edit Carrier and Routing option via Orders > Find Orders > Manage > Edit Carrier and Routing.
- Customer accounts only: You must have a Warehouse Account set up for that carrier, which will always serve as the 'shipper' account when shipping orders third-party for that customer.
In the near future, 3PL Warehouse Manager will have an option for you to edit existing accounts and select a default account—but in the meantime, you must designate an account number for each order you ship through a carrier that has multiple accounts set up for the same warehouse or customer in SmartParcel.
If a customer has only one carrier account set up and that account number is not specified on an order, SmartParcel will assume you want to ship the order with that customer account.