Known Issues

This article lists all known issues related to recent feature developments or enhancements. These cases are first listed in the associated release notes and then added to this compiled list.

At the end of each quarter, resolved tickets are removed from this page.

WMS-5153 – Packing Slips: We are aware that you cannot currently upload customer-specific branding images to custom packing slips like you could in the classic version of 3PL Warehouse Manager, and we are planning to address this by replacing the classic Packing Slip Templates pages in both the Admin and Customers modules.

WMS-6969 – Adjust Inventory: In the classic version of 3PL Warehouse Manager, users had the ability to adjust inventory for each receiveitem. We are planning to replace the classic Adjust Inventory page and extending those functionalities to the existing Manage Inventory page, in which this specific functionality gap will be addressed as well.

WMS-9480 – Assemblies: We are aware of an issue where the system erroneously allows you to allocate on-hold inventory to assemblies.

WMS-10515 – Inventory Allocation: When orders are created via EDI and API integrations, we are aware that the inventory hold rule is not followed, which results in on-hold inventory being allocated to orders.

WMS-11900 – Find Receipts: We are aware of a concurrency issue where two users can simultaneously edit the same receipt and cause inventory issues. This will be fixed as part of a larger initiative to address concurrency issues throughout the system.

WMS-12834 – Find Orders: We are aware of a concurrency issue where two users can simultaneously edit the same order and cause inventory issues. This will be fixed as part of a larger initiative to address concurrency issues throughout the system.

WMS-13846 – Move Items: We are aware of an issue that occurs when trying to enter the quantity for a SKU stored in multiple locations, in which the entire grid disappears until you click the Select button to refresh the grid. This issue will be addressed when we replace the classic Move Items page.

WMS-14577 – Move Items: We are aware that moving inventory into a location upon the associated receipt confirmation causes the weight to erroneously increase on the inventory line, the Receipt Ticket, and on the BOL when allocated to an order.

WMS-15195 – Item Alias: We are aware of a timeout issue that can occur on the Item Alias page when a large number of aliases are in the grid. This issue will be addressed when we replace the classic Item Alias page.

WMS-17078 – Create/Edit Order: There is currently a known concurrency issue related to the Mass Add tool. If two users simultaneously use Mass Add to allocate the same MU to different orders, the system ignores the specific allocation selected by the second user. This will be fixed as part of a larger initiative to address concurrency issues throughout the system.

WMS-17844 – Small Parcel Suite: We are aware of an issue that occurs when rate shopping for a FedEx One Rate package, in which SmartParcel is failing to send package information to our label provider ShipEngine. If this issue is impacting your operations, please contact Technical Support to help get this fix prioritized.

(Fixed 3/31) WMS-19359 – SmartScan Receipts: We are aware of an issue that occurs when auto-printing MU labels from SmartScan, in which the application prints the MU label each time you identify a new item on the MU rather than only printing it once you identify the first item on the MU.

(Fixed 3/9) WMS-19363 – SmartScan Receipts: We are aware of an issue that occurs when splitting a movable unit, in which the application only prints the first MU label if you have auto-printing enabled.

WMS-19821 – Find Orders: For customers shipping USPS orders, enabling or disabling SmartParcel as the shipping label service can cause Find Orders, as well as some reports, to display the numeric service code instead of the service description.

(Fixed 3/17) WMS-20897 – SmartScan Pick: We are aware that using reallocate at pick time to mis-pick an item by serial number (i.e., picking a different serial number than specified for the order item being picked), the system is not updating the picked serial number if the picked item is in the same location as the originally allocated item or if both are not assigned to a location.

(Fixed 3/17) WMS-20997 – SmartScan Pick: When performing a multi-order pick, SmartScan is erroneously allowing you to pick incorrect SKUs and giving no indication that the SKU is incorrect.

WMS-21006 – Receipt Import: The Receipt (with MU and Catch Weight) Import Template currently does not recognize any MU type other than "Pallet" when using "SystemSet" to create a movable unit.

WMS-21290 – SmartScan Move: We are aware that users currently cannot move on-hold inventory if they do not have the "Move Allocated Inventory" assigned to their user role. The application erroneously throws the following error message: "Cannot move inventory because some of it is already allocated to orders."

WMS-21401 – Attach Files: Customer users are not currently able to download files that are attached to orders due to the user not having the following permission assigned to their user role: Receipts Module > Attach Files. As a workaround, these users can download files if granted the mentioned "Attach Files" permission for receipts.

Back to top