Known Issues

This article lists all known issues related to recent feature developments or enhancements. These cases are first listed in the associated release notes and then added to this compiled list.

After each quarter, tickets that have been fixed will be removed from this page.

WMS-6691 – Find Orders: We are aware of an issue that occurs after packing an order using SmartPack, in which the underlying warehouse transaction record is not updating the Total Weight and Total Volume. This is causing the Total Volume, Total Weight, and Total Packages fields to not display correctly in the summary fields.

(Fixed 7/22) WMS-8888 – Order Summary Dashboard (beta): We have discovered two discrepancies in the order count that displays in the dashboard: 1) Orders that were created but never completed are not included in the order count, and 2) Orders that were completed and then back-ordered or cancelled are included in the order count, overstating the open orders. We plan to address these issues in the next version of this dashboard—read more here.

WMS-9684 – SmartPack: In some cases, the SmartPack page is erroneously stating that there are still items to be packed after all items have been fully packed.

WMS-10481 – Order Import: We are aware that 3-character country codes (such as USA and CAN) can cause order creation to fail when importing via import template, EDI, or API connections. When using 2-character country codes (such as US and CA), orders import correctly.

(Fixed 7/1) WMS-10743 – SmartScan: We have found that, when "Receive Against ASN" is enabled, SmartScan doesn't properly process GS1 barcodes that include a Quantity.

(Fixed 7/8) WMS-12601 – SmartScan: We are aware that, when packing from shelves, SmartScan does not verify required track-by values for accuracy. To enforce required track-by's, please pick items using the Pick module.

(Fixed 7/1) WMS-12635 – SmartScan: Currently, there is an issue in the Pack from Shelves process, in which picking a SKU with multiple track-by's results in the line item displaying a quantity of zero.

WMS-12756 – SmartScan: We are aware that, when using Zebra MC92 series scanners, multi-part GS1 barcodes may fail to parse completely if they contain any variable-length data elements.

(Fixed 7/8) WMS-12778 – SmartParcel: If you make changes to an order's allocations after packages have been assigned to that order, it is currently possible to generate a small parcel shipping label where the package contents are not completely accurate. As a workaround, recalculating or consolidating the packages on the order will reset the package contents and allow you to make modifications as needed—you can perform either of these actions from the Manage drop-down menu on the Find Orders page.

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