Known Issues

This article lists all known issues related to recent feature developments or enhancements. These cases are first listed in the associated release notes and then added to this compiled list.

At the end of each quarter, resolved tickets are removed from this page.

WMS-17169 – Small Parcel Suite: The individual carton label-printing option is currently not working as intended for UCC labels. While we work on a fix, you can print all labels at once (enable the 'Auto-print labels' option in the Pack and Ship dialog) as a workaround.

(Fixed 7/14) WMS-17483 – Packing Slips: We are aware that custom packing slips are not currently supporting image URLs defined under Customers > Packing Slip Templates.

WMS-17691 – Small Parcel Suite: When rate shopping in the Pack and Ship dialog, selecting USPS First Class Mail currently causes the system to select a random service for this carrier.

(Fixed 8/11) WMS-17738 – Order Import: When specifying the 'Billing Type' for an order import, invalid values are currently being ignored instead of throwing an error indicating that the Billing Type value is invalid.

(Fixed 8/18) WMS-17912 – Create/Edit Receipt: When adding line items to a receipt, a previously created "system assigned" MU is sometimes not available to select from the Movable Unit drop-down list.

(Fixed 8/18) WMS-17915 – REST API: We are aware that the Orders - GET endpoint is not properly including the contents of the ParcelOptions object.

WMS-17956 – Manage Invoices: When a receipt transaction that contains charges is cancelled, those charges are not currently appearing in the Manage Invoices grid.

WMS-18501 – SmartScan: After connecting to a printer and returning to the Print settings, the current printer information does not display, even though the printer is attached and functioning properly.

WMS-18644 – SmartScan: We are aware that serial numbers are not scanning as expected during the receiving process when the associated item is configured to require unique serial numbers. While we work on a fix, you can enter the serial numbers manually as a workaround.

WMS-18666 – SmartParcel: We are aware of an issue that occurs when auto rate shopping from the Small Parcel homepage (via Manage > Shop Cheapest Rate), where if the system selects USPS First Class Mail based on your configured rate shopping rules, a random USPS service will be selected instead. Note: This only impacts orders for customers that have Stamps.com specified as their 'USPS Third-Party Connection' in Small Parcel Settings.

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