Returning SmartParcel Shipping Costs

When SmartParcel returns freight costs associated with an order, you can choose to bill your customer for those shipping costs. To learn more about billing for freight costs, see Freight Fees.

Shipping costs are typically returned to customers when shipping with a warehouse account. As an additional option, you can also mark these charges up by a flat rate or a percentage. Please note that when billing third-party, costs cannot be returned.

This article reviews the process of enabling charge returns and configuring markup costs so that you can bill a customer for the freight fees associated with their order.

Step 1: Enable charge returns

To capture shipping costs in the system, you must first enable charge returns for each desired customer.

If you're using the WMS to process small parcel shipments, navigate to Customers > SmartParcel Settings, then select the appropriate customer from the drop-down menu. Under the 'SmartParcel Data' section, check the box next to Return SmartParcel Shipping Cost, then click Save.

Once enabled, shipping costs are automatically returned to the specified customer for each order containing prepaid freight fees. Repeat for each customer as needed.

Step 2: Configure markups (optional)

Once charge returns are enabled for your customer, you can choose to configure percentage and flat rate markups by carrier.

To do so, navigate to Admin > Manage SmartParcel Carriers, then click the pencil icon next to the appropriate customer and facility in the grid. In the bottom-right grid, click Add.

Select the appropriate 'Carrier', enter your desired 'Percent Markup' and/or 'Flat Rate Markup', then click Save.

These costs automatically apply to any freight fees you have configured for the specified customer. Repeat these steps for each customer as needed.

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