The Ignore SKU feature allows you to identify SKUs that are sent via external order sources, such as Amazon and Shopify, which your warehouse does not fulfill. These items are still configured in 3PL Warehouse Manager, but when an ignored SKU is present on an order, the system ignores the associated line item and leaves no indication that the SKU exists on the order. Moreover, if all items on an order are listed as ignored SKUs, the order does not get created in the system.
This article reviews how to add an existing item to the list of ignored SKUs.
Before you can utilize this feature, you must ensure that all ignored SKU(s) are configured under Items > Manage Items. You must also have an API connection enabled for your account—please contact your CSM or see Getting Started with Shopping Cart Integrations for more information.
To prevent orders from being held up and potential errors from occurring, we recommend that you determine which SKUs you do not fulfill and add them to the "ignored list" before your customers begin to place orders for those SKUs.
Amazon Connections Only: The steps listed below do not apply to Amazon connections. Instead, please send a list of all ignored SKUs to email@example.com.
- In 3PL Warehouse Manager, navigate to Customers > Ignore SKUs.
- Select the relevant customer and parser from the relevant drop-down menus, then click Add.
- In the 'IgnoreSKU' field, enter the name of the SKU you'd like to ignore—please note that this entry must match the SKU name exactly as it is recorded under Items > Manage Items—then click Save.
- Repeat Steps 2 and 3 for each ignored SKU relevant to each parser.
To edit or delete an ignored SKU, select it from the grid, then make the appropriate selections.