Connecting a Carrier Account to SmartParcel

Before you can get started with SmartParcel, you must first set up your shipping account information for each carrier you plan on shipping with SmartParcel. This article reviews the process of retrieving your carrier account information and using that information to connect each carrier account in 3PL Warehouse Manager.

After connecting a carrier account, we recommend printing 1–2 test shipping labels at least one business day in advance of needing to print labels for active shipments.

Please note that you must have SmartParcel enabled for your account under Admin > Settings.

Skip Ahead: Use the following links to skip to the relevant guidelines below.

• Step 1: Retrieve carrier account information
  • APC
  • Australia Post
  • Canada Post
  • Canpar
  • DHL eCommerce
  • DHL Express
  • DHL Express Australia
  • Endicia
  • FedEx
  • FirstMile
  • Globegistics
  • OnTrac
  • Purolator
  • RR Donnelley
  • SEKO Logistics
  • Stamps.com
  • UPS
• Step 2: Add carrier account in 3PL Warehouse Manager

Step 1: Retrieve carrier account information

Before you can connect your carrier accounts to SmartParcel, you must gather the account and carrier data for each of the accounts you plan to ship with. The required data varies between each carrier, as listed below.

APC

Login credentials for online APC account

Australia Post

Account number, API key, API secret

Canada Post

Account number, API key, API secret

To obtain the API values, you must be a member of Canada Post's Developer Program to access your API keys via the developer portal.

Canpar

Account number and login credentials for online Canpar account

DHL eCommerce

See Shipping with a DHL eCommerce Account for complete guidelines.

DHL Express

Account number

DHL Express Australia

Account number

Endicia

Account number and passphrase

For more information on your passphrase, see About Pass Phrases and Internet Passwords

FedEx

Contact information associated with your account (can be found on your invoice), including first name, last name, company name, phone number, email address, mailing address, city, state, postal code, and country; Account number; Pickup Type; SmartPost Hub; SmartPost Endorsement

FirstMile

Login credentials for online FirstMile account

Globegistics

Login credentials for online Globegistics account

OnTrac

Login credentials for online OnTrac account

Purolator

Account number and activation key

If needed, please reference Purolator's guidance for Getting your Purolator Activation Key.

RR Donnelley

Login credentials for online RR Donnelley account

SEKO Logistics

API access key

Stamps.com

Login credentials for online Stamps.com account

UPS

See Connecting a UPS Account to SmartParcel for complete guidelines.

Step 2: Add carrier account in 3PL Warehouse Manager

Once you have all your carrier account information on hand, you'll need to log into 3PL Warehouse Manager as an administrative user.

International-based carrier accounts must be set up in a warehouse that matches the country the account is based in—e.g., Canadian accounts can only be used to ship from Canadian warehouses.

  Please note that if you experience errors related to the status of a shipping account during setup, you must contact your carrier (UPS, FedEx, etc.) representative associated with your shipping account to resolve.

1. Navigate to the Small Parcel space, then select Settings and select a customer from the drop-down menu.
2. In the Carrier Accounts section, click Create.
   
3. Make the appropriate selections for the new carrier connection, then click Next. Depending on the selected carrier, you may need to accept a User Licensing Agreement.
   
   
   Once you connect a customer's carrier account to SmartParcel, you cannot use your primary warehouse account for that customer when shipping with that specific carrier.
4. Follow the on-screen prompts and reference your account information to complete the form. Once you click Connect, you will receive a confirmation message.
   

Success! Your account is instantly set up, and your warehouse can start shipping against the account.

Repeat Steps 2–4 for each carrier account you wish to set up, then select a new customer if needed. If you need to connect more than one customer or warehouse account for the same carrier, please see Connecting Multiple Accounts for the Same Carrier before connecting.

If you need to make future changes to this carrier account, please see Managing Carrier Accounts to learn about your options.
 

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