The Manage Carrier Accounts page allows you to set up your shipping account information for each carrier you plan on shipping with SmartParcel. This article reviews the process of retrieving your carrier account information and using that information to connect each carrier account in 3PL Warehouse Manager.
Please note that you must have SmartParcel enabled for your account under Admin > Settings.
Skip Ahead: Use the following links to skip to the relevant guidelines below.
Step 1: Retrieve carrier account information
Before you can connect your carrier accounts to SmartParcel, you must gather the account and carrier data for each of the accounts you plan to ship with. The required data varies between each carrier, as listed below.
APC
Login credentials for online APC account
Australia Post
Account number, API key, API secret
Canada Post
Account number, API key, API secret
To obtain the API values, you must be a member of Canada Post's Developer Program to access your API keys via the developer portal.
DHL eCommerce
See Shipping with a DHL eCommerce Account for complete guidelines.
DHL Express
Account number
DHL Express Australia
Account number
Endicia
Account number and passphrase
For more information on your passphrase, see About Pass Phrases and Internet Passwords
Federal Express
Contact information associated with your account (can be found on your invoice), including first name, last name, company name, phone number, email address, mailing address, city, state, postal code, and country; Account number; Pickup Type; SmartPost Hub; SmartPost Endorsement
FirstMile
Login credentials for online FirstMile account
Globegistics
Login credentials for online Globegistics account
OnTrac
Login credentials for online OnTrac account
Purolator
Account number and activation key
If needed, please reference Purolator's guidance for Getting your Purolator Activation Key.
RR Donnelly
Login credentials for online RR Donnelly account
SEKO Logistics
API access key
Stamps.com
Login credentials for online Stamps.com account
United Parcel Service
See Connecting a UPS Account to SmartParcel for complete guidelines.
Step 2: Add carrier account in 3PL Warehouse Manager
Once you have all your carrier account information on hand, you'll need to log into 3PL Warehouse Manager as an administrative user.
For setup instructions, you can choose to watch the following video or read the general guidelines that follow below.
International-based carrier accounts must be set up in a warehouse that matches the country the account is based in—e.g., Canadian accounts can only be used to ship from Canadian warehouses.
Please note that if you experience errors related to the status of a shipping account during setup, you must contact your carrier (UPS, FedEx, etc.) representative associated with your shipping account to resolve.- Navigate to Admin > Manage Carrier Accounts.
- Click + Add.
- Make the appropriate selections for the new carrier connection, then click Next. Depending on the selected carrier, you may need to accept a User Licensing Agreement.
Once you connect a customer's carrier account to SmartParcel, you cannot use your primary warehouse account for that customer when shipping with that specific carrier. - Follow the on-screen prompts and reference your account information to complete the form. Once you click Connect, you will receive a confirmation message.
Success! Your account is instantly set up, and your warehouse can start shipping against the account.
Repeat Steps 2–4 for each carrier account you wish to set up. If you need to connect more than one customer or warehouse account for the same carrier, please see Connecting Multiple Accounts for the Same Carrier before connecting.
If you need to make future changes to this carrier account, please see Managing Carrier Accounts to learn about your options.
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